{"id":25,"date":"2021-10-03T18:36:47","date_gmt":"2021-10-03T16:36:47","guid":{"rendered":"http:\/\/ddirez.net\/?page_id=25"},"modified":"2024-07-27T21:43:23","modified_gmt":"2024-07-27T19:43:23","slug":"professional-experience","status":"publish","type":"page","link":"https:\/\/www.ddirez.net\/en\/my-curriculum-vitae\/professional-experience\/","title":{"rendered":"Professional experience"},"content":{"rendered":"
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From development to CRM administration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Here's an overview of my professional experience as a CRM administrator, where I acquired in-depth expertise in the management and optimisation of CRM systems such as Veeva and Salesforce. My career path includes a variety of assignments ranging from data migration to project management, technical support and the coordination of international teams. Find out more about my assignments and achievements below:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Professional experience<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Global Admin Veeva CRM (Sigvaris)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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January 2010 - April 2016<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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  • \n

    Mission:<\/strong><\/p>\n

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    • Migration and integration of data between ERP and Salesforce\/Veeva CRM (master data, business history, sales figures) for France, Germany and Austria.<\/li>\n
    • Technical and functional reference, operational and project support for IT managers in the 6 countries using CRM.<\/li>\n
    • Curative and evolutionary administration of CRM applications.<\/li>\n
    • Guarantees data integrity.<\/li>\n<\/ul>\n<\/li>\n
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      Achievements :<\/strong><\/p>\n

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      • Migration to Veeva CRM on schedule.<\/li>\n
      • Migration and integration of the data required to use the defined business processes.<\/li>\n
      • Coordination of a team of local administrators (France, Canada, USA, Poland, Germany, Austria).<\/li>\n
      • Migration from Salesforce TM1 to TM2 and Lightning.<\/li>\n
      • Enhanced security (MFA, SSO).<\/li>\n
      • Optimisation and cleansing of the database to reduce volume and eliminate obsolete data.<\/li>\n
      • Integration of a solution for backing up data and deploying changes between Salesforce organisations.<\/li>\n
      • Design of reports and dashboards for operational managers, local admins and Top Management (KPIs).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        SAP CRM Manager (Sigvaris)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        March 2009 - December 2009<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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        • \n

          Mission:<\/strong><\/p>\n

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          • Project management and stakeholder coordination, change management.<\/li>\n
          • Setting up the customer relations software package (Sales, Marketing).<\/li>\n
          • Application support and assistance.<\/li>\n
          • Administration of the SAP CRM module, including technical and functional upgrades.<\/li>\n
          • Participation in SAP cross-functional activities.<\/li>\n
          • Drafting technical and operating documentation.<\/li>\n
          • Technology watch.<\/li>\n
          • Support for the Mobile Sales administrator (dedicated sales force solution).<\/li>\n<\/ul>\n<\/li>\n
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            Achievements :<\/strong><\/p>\n

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            • Production launch of the SAP CRM Interaction Centre for Customer Services (50 people).<\/li>\n
            • Support for the implementation of a telephony solution integrated with SAP CRM.<\/li>\n
            • Management of marketing campaigns and outgoing calls.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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              Web developer (SDV Plurim\u00e9dia)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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              June 2008 - March 2009<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              • \n

                Mission:<\/strong><\/p>\n

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                • SAP ECC maintenance (sales, logistics), 1st level user support.<\/li>\n
                • Implementation of business functional requirements.<\/li>\n
                • Drafting of specifications for development requests.<\/li>\n
                • Unit and functional testing.<\/li>\n<\/ul>\n<\/li>\n
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                  Achievements :<\/strong><\/p>\n

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                  • Participating in the migration of the SAP R\/3 information system to a new hosting provider.<\/li>\n
                  • Functional development of the sales and logistics modules, change management support, drafting of the SAP customer service user manual.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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                    Freelance web developer (Logic OS)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                    2007 – 2008<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                      Mission:<\/strong><\/p>\n

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                      • Consulting, design and development of software functionalities around the Joomla CMS.<\/li>\n
                      • Customer training and support.<\/li>\n<\/ul>\n<\/li>\n
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                        Achievements :<\/strong><\/p>\n

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                        • Development of components and modules for customers: Alsasys, Foire Expo de Mulhouse, France 3, Communaut\u00e9 des communes de Saint-Amarin.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                          Du d\u00e9veloppement \u00e0 l’administration CRM Voici un aper\u00e7u de mes exp\u00e9riences professionnelles en tant qu’administrateur CRM, o\u00f9 j’ai acquis une expertise approfondie dans la gestion et l’optimisation des syst\u00e8mes CRM …<\/p>","protected":false},"author":1,"featured_media":0,"parent":50,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-stretched.php","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-25","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.ddirez.net\/en\/wp-json\/wp\/v2\/pages\/25","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ddirez.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ddirez.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ddirez.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ddirez.net\/en\/wp-json\/wp\/v2\/comments?post=25"}],"version-history":[{"count":27,"href":"https:\/\/www.ddirez.net\/en\/wp-json\/wp\/v2\/pages\/25\/revisions"}],"predecessor-version":[{"id":619,"href":"https:\/\/www.ddirez.net\/en\/wp-json\/wp\/v2\/pages\/25\/revisions\/619"}],"up":[{"embeddable":true,"href":"https:\/\/www.ddirez.net\/en\/wp-json\/wp\/v2\/pages\/50"}],"wp:attachment":[{"href":"https:\/\/www.ddirez.net\/en\/wp-json\/wp\/v2\/media?parent=25"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}